Service Policy

1. Our Service Commitment

At AnNASAAVI by SaaviKottu, we are committed to providing exceptional service at every stage of your shopping experience. From browsing our collection to receiving your handcrafted keychain, we strive to exceed your expectations with quality products, transparent communication, and responsive customer support.

This Service Policy outlines our standards, processes, and commitments to ensure you have the best possible experience with us.

2. Customer Support

2.1 Support Channels

We offer multiple channels for customer support:

2.2 Support Scope

Our customer support team can assist you with:

• Product inquiries and recommendations
• Order placement assistance
• Order status and tracking updates
• Payment-related queries
• Returns, refunds, and cancellations
• Custom order requests
• Bulk and corporate order inquiries
• Complaints and feedback

3. Order Processing Standards

3.1 Order Confirmation

After you place an order, you will receive a confirmation via WhatsApp within 30 minutes during business hours. This confirmation will include your order ID, items ordered, total amount, and payment instructions (for prepaid orders).

3.2 Processing Timeline

• Standard Orders: Processed within 1-2 business days after payment confirmation
• Custom Orders: Processed within 7-10 business days (timeline confirmed at order placement)
• Bulk Orders (10+ items): Processed within 5-14 business days depending on quantity
• Peak Season: During festivals and sales, processing may take up to 3 business days

3.3 Order Updates

You will receive WhatsApp notifications at the following stages:

• Order confirmation and payment receipt
• Order packed and ready for shipping
• Order shipped with tracking details
• Delivery confirmation

4. Quality Assurance

Every AnNASAAVI keychain undergoes a multi-step quality check before shipping:

• Material Inspection: All raw materials are inspected for quality before crafting
• Craftsmanship Check: Each piece is reviewed for stitching, finishing, and overall quality
• Hardware Testing: Key rings, clasps, and attachments are tested for durability
• Final Inspection: A final visual inspection before packaging
• Packaging Quality: Products are securely packed to prevent damage during transit

If a product does not meet our quality standards, it is not shipped. We would rather delay an order than send a substandard product.

5. Custom Order Service

We offer custom keychain design services for individuals, corporate clients, and events. Our custom order process includes:

• Consultation: Discuss your requirements, design ideas, and budget via WhatsApp
• Design Proposal: We provide a design concept and quote within 2-3 business days
• Approval: You review and approve the design (revisions available)
• Production: Custom keychains are crafted within 7-10 business days
• Quality Check & Delivery: Final inspection and shipping

Minimum order for custom designs: 5 pieces (for individual orders) or 25 pieces (for corporate/event orders with logo customization).

6. Complaint Resolution

We take all complaints seriously and aim to resolve them promptly:

• Acknowledgment: All complaints are acknowledged within 4 hours during business hours
• Investigation: We investigate the issue within 24-48 hours
• Resolution: A resolution (replacement, refund, or corrective action) is provided within 3-5 business days
• Follow-up: We follow up to ensure you are satisfied with the resolution

7. Service Limitations

While we strive to provide the best service possible, please note:

• Response times may be longer during weekends, public holidays, and peak seasons
• Custom orders cannot be cancelled once production has begun
• We cannot guarantee exact color matching for custom orders due to material variations
• International shipping is not currently available
• COD is available only for select pin codes

8. Contact Us

For any service-related queries or feedback, please reach out: